FAQs

I’m on the ‘Do not call register’, why am I getting calls?


Entertainment Research is a research company that specialises in media and consumer research in regional Australia. Research is important to media and companies as they attempt to fully understand their customer’s wants and needs to improve their offering to those consumers. As a research company, Entertainment Research does not conduct any marketing or telemarketing for goods or offers. As such, Entertainment Research as with all research and charity organisations, is exempt from the requirements of the ‘Do Not Call Register’. This means we may call numbers listed on the Do Not Call Register to conduct opinion polling and standard questionnaire-based research. 


Entertainment Research has been independently audited and has been determined that research calls are made with no telemarketing noted in accordance with the Australian Communications and Media Authority (ACMA) and its Telemarketing and Research Calls Industry Standard 2007.


In accordance with the ‘Do Not Call Register Act 2006’ - Market and social researchers are permitted to call or fax numbers on the Do Not Call Register to conduct opinion polling and standard questionnaire based research. If such calls or faxes include a commercial-type purpose, even if it is not the primary or sole purpose of the call or fax, it will fall within the definition of a "telemarketing call" or "marketing fax" and cannot be made or sent to a number on the register. 


Further information can be found at https://www.donotcall.gov.au

 

 


How did we get your phone number?


Entertainment Research utilises a directory database containing Australian residential phone numbers for the purpose of conducting standard questionnaire based research. The phone numbers we are dial are randomly selected based on a search in the database by postcode or suburb. No identifying information such as street names or street numbers are visible. 
 

 


How do I remove my number from your list?

 

Professional and accurate research depends on our ability to only conduct research with respondents who are willing to do so. To achieve this, it is also our desire to only maintain numbers of people willing to be contacted. 

 

If you would like your number removed from our database please email removemynumber@entertainmentresearch.com.au  your suburb, state and the number/s to be removed, this will be done within 7 days of the request being made.

 


 
What do you record if I participate in a survey?


If you are willing to participate in a survey, your responses to the questions will be recorded and stored anonymously. Your suburb and phone number are recorded at the conclusion of the survey for quality control purposes. 

 

During the survey, our staff will not ask for any identifying information such as your name, date of birth or street address. If you agree to participate in a survey for the purpose of demographic analysis only, you will be asked your gender and age or age bracket (e.g. 25-39). 

 

We will only collect your personal information as part of a research survey with your prior consent and in keeping with our Privacy Policy (available at https://www.southerncrossaustereo.com.au/privacy-policy/).  

 

You may receive a further call once a survey is completed in order to validate your answers and obtain feedback on the operator’s performance.

 


 
What do you do with the information after I do a survey?


The feedback from your survey will go towards the ongoing improvement of the services provided by Entertainment Research. Sometimes we publish feedback from our research online; whilst personal information and opinions are not shared, you can read how your opinion compares with other respondents by checking out www.theentertainmentspot.com.au. 

 


 
I would like to make a complaint who can I contact?


If you have any complaints or concerns, please contact the Privacy Officer in writing who will respond to your request within 7 days. Privacy@sca.com.au
 

 


When do you conduct surveys?


In accordance with the Australian Communications and Media Authority (ACMA) Telecommunications Industry Standard researchers are not able to call people during the times set out below(unless you have specifically consented to being called at a time that is usually prohibited).

 

Times when calls are NOT to be made:

  Weekdays Saturday Sunday National Public Holidays
Research Calls

Before 9am

After 8.30pm

Before 9am

After 5pm

Before 9am

After 5pm

All day
Other telemarketing calls

Before 9am

After 8pm

Before 9am

After 5pm

All day All day


National public holidays include New Year’s Day, Australia Day, Good Friday, Easter Monday, Anzac Day, Christmas Day and Boxing Day. This includes a day given in lieu of one of these public holidays. 


Further information on the Telemarketing and Research Calls Industry Standard 2007, can be found at www.acma.gov.au